Mind The Gap

  • Mind The Gap - Gap Analysis

One of the many uses of BPM is the ever-popular and important Gap Analysis. By modeling current state processes via a complete analysis of need, issues, opportunities, and more, one can mind the ‘gap’ between current state desire and current state reality. Often the two don’t mesh.
Capital V has recently engaged in a number of these types of projects for a variety of clients.

Working in the manufacturing space, we helped our client model

  1. Current state processes around a particular technology
  2. Issues and opportunities with and around that system, paying particular attention to enhancement needs
  3. Future state requirements for a new system build once it was discovered that the legacy system needed…well…too much improvement for comfort and price feasibility.

Doing similar work in the retail space, we helped a client to note over 400 issues mapped to discreet and modeled business activities within business process flows. These issues profiled against current state systems helped the client to execute a discovery of an enhancement, build, or buy decision that is current ongoing. Upon making this decisions, we will expand our business models to focus on future state process flows, requirements, and standard operating procedures—all deliverables managed as direct outputs of our modeling efforts and tools.

Among other endeavors, we have also done similar work with CRM, management, incentive compensation, and other tools to allow our clients to make important and financially educated decisions around the systems they retain, discontinue, purchase, or build.